TW
Tristan W
1 reviews | Active since May 2017
03 May 2017, 15:46
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<p>After contacting mweb to tell them i would like to cancel my account with them 03 May 2017 as i was moving out of my apartment , they simply said that it was fine but i would have to pay for the month of June. </p> <p> </p> <p>The 01 May was a public holiday and the 30 April was a Sunday, It is completly unfare that i have no way of not paying for an account that i wont be using, just because it is 3 days into the month. </p>
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Mweb's replyOfficial
04 May 2017, 13:45Good day Tboned
Thank you for taking the time to bring this matter to our attention, we appreciate you taking the time to do so.
As discussed with our client service representative, this matter has now been addressed and the cancellation will remain place as advised.
As outlined, we do require a calendar month notice for cancellation as a business rule which is further stipulated in our terms of use to which you agreed.
Should you have any further queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply04 May 2017, 13:45
Official
Good day Tboned
Thank you for taking the time to bring this matter to our attention, we appreciate you taking the time to do so.
As discussed with our client service representative, this matter has now been addressed and the cancellation will remain place as advised.
As outlined, we do require a calendar month notice for cancellation as a business rule which is further stipulated in our terms of use to which you agreed.
Should you have any further queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,