Ridiculously long hours waiting for assistance on the call

Poor customer service and waiting time on the call. I needed assistance in activating my 2nd router and have spent over 3 hours on their customer service call trying to speak to a consultant. Their website LIVE CHAT is also the same. No follow up emails are conducted after complaints sent. As big as MWEB is, I would like to believe that they have many consultants to be able to assist customers.