JS
Johnathan S

1 reviews | Active since Jul 2014

12 Feb 2015, 21:47

Ridiculous Throttling Limits

Good Day To whom this may concern<br> <br> I am complaining because of MWEB's Ridiculous Throttling Limits and that they don't let you know when you are close to your limit or reached your limit. I have a 4 Meg Uncapped from mweb and they give me 110 gig to download each month. This is the second time in 6 years that I have been throttled and I use my internet the same way as I do every month. Below is my usage from the 1st Feb - 12th Feb: = 57 gig in 12 days and I have only played online gaming mostly, so I want to know how this is possible because with a 3G modem I used to use 3 gig a month for online gaming and now I use more than 3 gig a day? <br> <br> Date Data Sent (MB) Data Received (MB) Total (MB)<br> <br> TOTAL 7,979.43 49,643.06 57,622<br> <br> Why can't mweb boost up the throttling limits with a 100 gig?<br> Why can't mweb just work with a throttling system from the 1st to 1st of each month? <br> Why can only the 4 Meg Premium Uncapped download to 400 gig before they get throttled and not the 4 Meg Standard Uncapped, because the only difference between Premium and Standard Lines is that the Premium is more Stable than the Standard Lines?

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Replies (1)
Mweb
Mweb's reply13 Feb 2015, 10:31
Official
Hello Woodstock1991,


Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant this matter has now been addressed.

He explained that the only difference between the premium and standard accounts are only the thresholds and that both accounts works in exactly the same way.

Kind regards
MWEB Client Services

Best regards,