RIDICULOUS SERVICE FROM MWEB AND VUMATEL

I am struggling with Mweb and Vumatel (their infrastructure service provider).

On the 9th February I made a payment to Mweb. On the 12th Vumatel came to install the fibre. They promised that within 48 hours someone would come out to connect the box outside our house in order to activate the fibre. I have contacted Mweb multiple times a day for the last two weeks as well as Vumatel, they either take up to 45mins to answer the calls, don't answer the calls at all or make empty promises.

I am going to be debited today again for something that is not up and running. It is absolutely ridiculous!