Ridiculous service

Hi Netashia, we understand how frustrating this experience has been, especially after already dealing with a known outage and still being left without a working connection once the service came back online. Being stuck on long hold times and then having calls drop right as you’re connected adds even more frustration when all you need is a quick resolution. At this stage, we’d like to get this properly checked and resolved for you. Please send us a private message with the account details linked to your Mweb service so we can securely verify your profile and escalate this to the relevant technical team for immediate investigation. Once received, we’ll ensure the outage recovery issue and the “connected with no internet” status are reviewed together so the team can restore your service as quickly as possible. Kind regards,
 The Mweb Team