Ridiculous service

Good day<br> I have no choice but to start rambling about how bad Mweb's technical service is. I currently have 5 reference number from emails I sent to Mweb, complaining about the fact that I am paying for a data package which I can't use. I asked them to help me resolve the problem. My internet has been down for 12 days, and yes I have tried turning it off and on again. They emailed me back telling me that a technical specialist would phone me, but you guessed it, they never did. I phoned Mweb and after having to stay on the line for 30 minutes, they once again said the would phone me when I'm home so that I can work on the router from my side and that we can then find the problem. Once again they never did. I am seriously considering cancelling my package as I am paying from a service which I ain't receiving. Mweb you are absolutely useless. Rectify this by solving me problem.... Please!