CW
Chris W
1 reviews | Active since Feb 2011
02 Mar 2026, 14:20
RICA Verification Issue
On Wednesday, 25 February, I ordered and paid for a wireless package from MWEB. I completed the RICA process using the link provided. However, as of today, 2 March, I am still receiving repeated messages to complete RICA. When I attempt to use the link again, it states that it has expired. I called your support line and waited on hold for 35 minutes before reaching an agent, only to be told that the systems were offline and I could not be assisted. This was extremely frustrating.
I also attempted to use the online chat service, but it never connects to an agent, even after waiting the entire day.
Please urgently confirm whether my RICA verification is in order and ensure that my wireless package gets delivered. I need clarity and resolution on this matter as soon as possible.
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Mweb's replyOfficial
02 Mar 2026, 14:35Hi Chris, Thank you for raising this. We understand how concerning it is to continue receiving RICA reminders after completing the process, particularly when the link now reflects as expired. The matter has been escalated to the relevant team for urgent verification of your RICA status and to ensure that your wireless order proceeds to delivery without further delay. They will review your submission against the system records and provide you with a clear update once confirmed. We appreciate your patience while this is being resolved and will ensure it receives the necessary attention.
Best regards,
Mweb's reply02 Mar 2026, 14:35
Official
Hi Chris, Thank you for raising this. We understand how concerning it is to continue receiving RICA reminders after completing the process, particularly when the link now reflects as expired. The matter has been escalated to the relevant team for urgent verification of your RICA status and to ensure that your wireless order proceeds to delivery without further delay. They will review your submission against the system records and provide you with a clear update once confirmed. We appreciate your patience while this is being resolved and will ensure it receives the necessary attention.
Best regards,