Restore my Fibre line!!!!

My internet stopped working on Monday, I phoned on Monday to find out what was going on. I get told vumatel canceled my line, so you tell me it will take 48 hours to sort out. Then vumatel tells me they don't terminate lines on their side, then I hear that mweb is trying to connect my line to another address? So I have mweb blaming vumatel and vumatel blaming mweb? It's now Friday and I am still sitting without internet and no feedback whatsoever from you or vumatel! And to add to this I paid for this service and I am now sitting with a mess up you guys made!!! Someone needs to sort this out now!!!!!!