L
Lance
1 reviews | Active since Apr 2026
11 Apr 2026, 09:44
Response time ones chat is started
Response time ones chat is started. Last query was only answered the next day. I logged on Friday and you guys only just rep**** Sat morning
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Replies (1)
Mweb's replyOfficial
13 Apr 2026, 12:00Good morning, Lance,
Thank you for taking the time to share your experience. We understand how frustrating this must be, especially when a chat is initiated and only receives a response much later the following day. Delayed response times like this can be very inconvenient, particularly when you are trying to get timely assistance and closure on a query.
Your feedback has been noted and will be shared with the relevant team for review as part of ongoing efforts to improve response times and the overall support experience.
If you need any further assistance, please feel free to send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience. We understand how frustrating this must be, especially when a chat is initiated and only receives a response much later the following day. Delayed response times like this can be very inconvenient, particularly when you are trying to get timely assistance and closure on a query.
Your feedback has been noted and will be shared with the relevant team for review as part of ongoing efforts to improve response times and the overall support experience.
If you need any further assistance, please feel free to send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 12:00
Official
Good morning, Lance,
Thank you for taking the time to share your experience. We understand how frustrating this must be, especially when a chat is initiated and only receives a response much later the following day. Delayed response times like this can be very inconvenient, particularly when you are trying to get timely assistance and closure on a query.
Your feedback has been noted and will be shared with the relevant team for review as part of ongoing efforts to improve response times and the overall support experience.
If you need any further assistance, please feel free to send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience. We understand how frustrating this must be, especially when a chat is initiated and only receives a response much later the following day. Delayed response times like this can be very inconvenient, particularly when you are trying to get timely assistance and closure on a query.
Your feedback has been noted and will be shared with the relevant team for review as part of ongoing efforts to improve response times and the overall support experience.
If you need any further assistance, please feel free to send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Best regards,