LP
Lauren P
1 reviews | Active since Jun 2025
13 Apr 2026, 10:28
Respond time with mw...
Respond time with mweb on app or call is bad
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Replies (1)
Mweb's replyOfficial
13 Apr 2026, 11:04 Hello Lauren.
We hear your frustration with the slow response times on both the Mweb app and call centre, especially when you’re trying to get urgent help and end up waiting or stuck without resolution. That kind of delay defeats the purpose of support, and we understand how disruptive that is. To ensure this is properly addressed, your feedback will be used to review response performance across channels, including call handling and app chat turnaround times. Please private message us with your registered Mweb email address so we can locate your account and escalate this to the relevant support team for further investigation and follow-up on your experience. We’ll ensure this is reviewed and handled appropriately once your details are confirmed.
Kind regards,
The Mweb Team
We hear your frustration with the slow response times on both the Mweb app and call centre, especially when you’re trying to get urgent help and end up waiting or stuck without resolution. That kind of delay defeats the purpose of support, and we understand how disruptive that is. To ensure this is properly addressed, your feedback will be used to review response performance across channels, including call handling and app chat turnaround times. Please private message us with your registered Mweb email address so we can locate your account and escalate this to the relevant support team for further investigation and follow-up on your experience. We’ll ensure this is reviewed and handled appropriately once your details are confirmed.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 11:04
Official
Hello Lauren.
We hear your frustration with the slow response times on both the Mweb app and call centre, especially when you’re trying to get urgent help and end up waiting or stuck without resolution. That kind of delay defeats the purpose of support, and we understand how disruptive that is. To ensure this is properly addressed, your feedback will be used to review response performance across channels, including call handling and app chat turnaround times. Please private message us with your registered Mweb email address so we can locate your account and escalate this to the relevant support team for further investigation and follow-up on your experience. We’ll ensure this is reviewed and handled appropriately once your details are confirmed.
Kind regards,
The Mweb Team
We hear your frustration with the slow response times on both the Mweb app and call centre, especially when you’re trying to get urgent help and end up waiting or stuck without resolution. That kind of delay defeats the purpose of support, and we understand how disruptive that is. To ensure this is properly addressed, your feedback will be used to review response performance across channels, including call handling and app chat turnaround times. Please private message us with your registered Mweb email address so we can locate your account and escalate this to the relevant support team for further investigation and follow-up on your experience. We’ll ensure this is reviewed and handled appropriately once your details are confirmed.
Kind regards,
The Mweb Team
Best regards,