Repeatedly and really bad MWEB service

I have been without my internet connection for just over 13 hours now. I called the help desk and the guy was friendly and polite. However, he could not tell me why my LTE SIM card was locked, but claimed he updated my address (To what it's been for the last 12 years) and unlocked the SIM saying it'll take about an hour. Over 13 hours later it's still not back and not the "technical" support person says the exct same thing to me, updated the address, like last night and unlocked the SIM like last night. When asking simple questions you just get an "I don't know" and a flat out refusal to answer any questions! All i got told was if it doesn't work phone back in an hour or 2. I've been on the line (from my cell phone) for over 30 min on these 2 calls. Please respond to this and tell me when this will be resolved!