MT
Motsokwane T
1 reviews | Active since Mar 2024
30 May 2026, 09:29
Repeated Calls, No Resolution, Poor Service from MWEB
After being a loyal MWEB customer for over 10 years, I’m extremely disappointed with the recent service. I’ve been trying to resolve this issue on behalf of my family, as my mother is the account holder and is not very tech-savvy.
Call centre agents have been impatient, unhelpful, and in some cases cut calls short without resolving the query. I’ve had to call multiple times for the same issue, and it still hasn’t been resolved. No customer should have to wait over 20 minutes on calls and still walk away without answers. Very poor experience.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
01 Jun 2026, 09:01Hi Motsokwane,
We truly appreciate your long‑standing loyalty over the past 10 years, and we understand how disappointing it is when the level of support you receive does not reflect that relationship. Having to call multiple times, wait extended periods, and still not get resolution is understandably frustrating, especially when you’re assisting a family member who relies on clear and patient support.
Support should be there when you need it, and ongoing issues should be addressed efficiently without requiring repeated follow‑ups. We would like to help get this properly looked into so it can be resolved.
To assist further, please send us a direct message on Hello Peter with a detailed description of the issue, along with the email address and cellphone number linked to the account. This will allow us to review the matter thoroughly and ensure the right team engages to resolve it..
Kind regards,
Mweb Team
We truly appreciate your long‑standing loyalty over the past 10 years, and we understand how disappointing it is when the level of support you receive does not reflect that relationship. Having to call multiple times, wait extended periods, and still not get resolution is understandably frustrating, especially when you’re assisting a family member who relies on clear and patient support.
Support should be there when you need it, and ongoing issues should be addressed efficiently without requiring repeated follow‑ups. We would like to help get this properly looked into so it can be resolved.
To assist further, please send us a direct message on Hello Peter with a detailed description of the issue, along with the email address and cellphone number linked to the account. This will allow us to review the matter thoroughly and ensure the right team engages to resolve it..
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 09:01
Official
Hi Motsokwane,
We truly appreciate your long‑standing loyalty over the past 10 years, and we understand how disappointing it is when the level of support you receive does not reflect that relationship. Having to call multiple times, wait extended periods, and still not get resolution is understandably frustrating, especially when you’re assisting a family member who relies on clear and patient support.
Support should be there when you need it, and ongoing issues should be addressed efficiently without requiring repeated follow‑ups. We would like to help get this properly looked into so it can be resolved.
To assist further, please send us a direct message on Hello Peter with a detailed description of the issue, along with the email address and cellphone number linked to the account. This will allow us to review the matter thoroughly and ensure the right team engages to resolve it..
Kind regards,
Mweb Team
We truly appreciate your long‑standing loyalty over the past 10 years, and we understand how disappointing it is when the level of support you receive does not reflect that relationship. Having to call multiple times, wait extended periods, and still not get resolution is understandably frustrating, especially when you’re assisting a family member who relies on clear and patient support.
Support should be there when you need it, and ongoing issues should be addressed efficiently without requiring repeated follow‑ups. We would like to help get this properly looked into so it can be resolved.
To assist further, please send us a direct message on Hello Peter with a detailed description of the issue, along with the email address and cellphone number linked to the account. This will allow us to review the matter thoroughly and ensure the right team engages to resolve it..
Kind regards,
Mweb Team
MT
Motsokwane T's updateReviewer Update
08 Jun 2026, 19:50Thank you for your response.
I would like to confirm that my parents have now received the assistance they needed, and for that I am genuinely grateful. I also appreciate that your team eventually came to their rescue.
My main concern, however, is with the support system itself. Customers should not have to wait more than 20 minutes on a non-toll-free call just to get assistance, especially when the matter is urgent and involves elderly family members who need clear and timely support. This is the part I hope Mweb will seriously address and improve.
Other than that, I am happy that the issue was eventually attended to, and I appreciate the help that was provided in the end.
Kind regards,
Motsokwane
I would like to confirm that my parents have now received the assistance they needed, and for that I am genuinely grateful. I also appreciate that your team eventually came to their rescue.
My main concern, however, is with the support system itself. Customers should not have to wait more than 20 minutes on a non-toll-free call just to get assistance, especially when the matter is urgent and involves elderly family members who need clear and timely support. This is the part I hope Mweb will seriously address and improve.
Other than that, I am happy that the issue was eventually attended to, and I appreciate the help that was provided in the end.
Kind regards,
Motsokwane
MT
Motsokwane T's update08 Jun 2026, 19:50
Reviewer Update
Thank you for your response.
I would like to confirm that my parents have now received the assistance they needed, and for that I am genuinely grateful. I also appreciate that your team eventually came to their rescue.
My main concern, however, is with the support system itself. Customers should not have to wait more than 20 minutes on a non-toll-free call just to get assistance, especially when the matter is urgent and involves elderly family members who need clear and timely support. This is the part I hope Mweb will seriously address and improve.
Other than that, I am happy that the issue was eventually attended to, and I appreciate the help that was provided in the end.
Kind regards,
Motsokwane
I would like to confirm that my parents have now received the assistance they needed, and for that I am genuinely grateful. I also appreciate that your team eventually came to their rescue.
My main concern, however, is with the support system itself. Customers should not have to wait more than 20 minutes on a non-toll-free call just to get assistance, especially when the matter is urgent and involves elderly family members who need clear and timely support. This is the part I hope Mweb will seriously address and improve.
Other than that, I am happy that the issue was eventually attended to, and I appreciate the help that was provided in the end.
Kind regards,
Motsokwane
Mweb's replyOfficial
09 Jun 2026, 15:22Hi Motsokwane,
Thank you for taking the time to share your feedback. We’re really glad to hear that the issue was eventually resolved and that your parents received the assistance they needed. We appreciate your patience throughout the process, especially given the urgency of the situation.
At the same time, we understand your concern around the wait times and accessibility of support, particularly when it involves urgent matters and vulnerable customers. That’s not the level of responsiveness you should be experiencing when reaching out for assistance.
Your feedback has been shared with our Service Quality Team for review and improvement, as reducing wait times and improving support accessibility is a key priority for us.
We remain committed to improving your experience and ensuring future interactions are smoother and more efficient.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback. We’re really glad to hear that the issue was eventually resolved and that your parents received the assistance they needed. We appreciate your patience throughout the process, especially given the urgency of the situation.
At the same time, we understand your concern around the wait times and accessibility of support, particularly when it involves urgent matters and vulnerable customers. That’s not the level of responsiveness you should be experiencing when reaching out for assistance.
Your feedback has been shared with our Service Quality Team for review and improvement, as reducing wait times and improving support accessibility is a key priority for us.
We remain committed to improving your experience and ensuring future interactions are smoother and more efficient.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 15:22
Official
Hi Motsokwane,
Thank you for taking the time to share your feedback. We’re really glad to hear that the issue was eventually resolved and that your parents received the assistance they needed. We appreciate your patience throughout the process, especially given the urgency of the situation.
At the same time, we understand your concern around the wait times and accessibility of support, particularly when it involves urgent matters and vulnerable customers. That’s not the level of responsiveness you should be experiencing when reaching out for assistance.
Your feedback has been shared with our Service Quality Team for review and improvement, as reducing wait times and improving support accessibility is a key priority for us.
We remain committed to improving your experience and ensuring future interactions are smoother and more efficient.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback. We’re really glad to hear that the issue was eventually resolved and that your parents received the assistance they needed. We appreciate your patience throughout the process, especially given the urgency of the situation.
At the same time, we understand your concern around the wait times and accessibility of support, particularly when it involves urgent matters and vulnerable customers. That’s not the level of responsiveness you should be experiencing when reaching out for assistance.
Your feedback has been shared with our Service Quality Team for review and improvement, as reducing wait times and improving support accessibility is a key priority for us.
We remain committed to improving your experience and ensuring future interactions are smoother and more efficient.
Kind regards,
Mweb Team