Release my line MWEB

Terrible customer service.I have paid my subscription for 2 months with no access.I phoned them last week to cancel the service.I received an email detailing that my line will be released immediately..This was not done.I did not ask for a refund.How hard is it to release my line.Email received from Nawaal Collins stated that the line will be released immediately.This didn't happen.

See email below:

Good day Thank you for taking the time to contact us regarding cancelling your account. We are sorry to see that you are intending on cancelling your service with us. As per your telecon with our Retentions Team. We understand the importance of your request and will assist. We have scheduled your account to cancel as of 31/10/2023, following a calendar month's notice. We will request for your line to be released immediately. Please note there will be no credits due to your line being released early and your cancellation date remains. We thank you for your support and hope that in future we may be of service to you again.

Kind regards

Nawaal Collins Mweb www.mweb.co.za