Refusing to refund me ****** ****

I requested to cancel - plans changed and forgot to cancel the request to cancel the account. The line was suspended and I paid immediately to be reactivated but since it was Saturday - they couldn't reactivate as the line was already canceled and had to activate a new account. I was required to pay again on the new account and that the payment will be refunded. I have been waiting for my refund since March. Sent docs to Rafikie and got confirmation to wait for 7 working days for the refund. Today I speak to Lutho and he says the refund has not been processed as it was a screenshot but when I sent the docs Rafikie didn't say there was a problem with my documents. That's bull**** I am not waiting any longer for my refund. I want it now🤬🤬🤬🤬