NM
Noncubeko M
1 reviews | Active since Sept 2026
14 Sept 2026, 12:07
Refund request - two months
I was with MWEB for more that since 2021, the internet stop working in mid-August reported the matter but it was not fixed. The debit order went through as usual paid for September without internet. On 1 September 2026 cancelled the service with them and went to another service provider and been advised that MWEB is blocking the line. Today its the 14th of September there is no internet but payment was done and they are refusing to release the line. the unfortunately part is that I work remotely. I need my line to released so that I can get another service provider and be refunded the two months payments.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
14 Sept 2026, 12:17Hi Noncubeko,
We understand how frustrating this situation has been, particularly after being without internet since August, continuing to be billed while the service was unavailable, and then experiencing further delays after cancelling your service. We also recognise the impact this has had on you, especially as you work remotely and need the line released to move to another service provider.Your query has been logged with our Retentions Team under reference MWB***0 for further investigation and assistance with the line release and concerns raised regarding the payments made.Kind regards,
The Mweb Team
We understand how frustrating this situation has been, particularly after being without internet since August, continuing to be billed while the service was unavailable, and then experiencing further delays after cancelling your service. We also recognise the impact this has had on you, especially as you work remotely and need the line released to move to another service provider.Your query has been logged with our Retentions Team under reference MWB***0 for further investigation and assistance with the line release and concerns raised regarding the payments made.Kind regards,
The Mweb Team
Best regards,
Mweb's reply14 Sept 2026, 12:17
Official
Hi Noncubeko,
We understand how frustrating this situation has been, particularly after being without internet since August, continuing to be billed while the service was unavailable, and then experiencing further delays after cancelling your service. We also recognise the impact this has had on you, especially as you work remotely and need the line released to move to another service provider.Your query has been logged with our Retentions Team under reference MWB***0 for further investigation and assistance with the line release and concerns raised regarding the payments made.Kind regards,
The Mweb Team
We understand how frustrating this situation has been, particularly after being without internet since August, continuing to be billed while the service was unavailable, and then experiencing further delays after cancelling your service. We also recognise the impact this has had on you, especially as you work remotely and need the line released to move to another service provider.Your query has been logged with our Retentions Team under reference MWB***0 for further investigation and assistance with the line release and concerns raised regarding the payments made.Kind regards,
The Mweb Team
Best regards,