Refund Request

I app**** to get a connection from Mweb, their sales agent verified my area is compatible with their connection. I made a payment and about 3 days later they said I was not available on the phone to make arrangements whereas I spoke to someone. After that I was told they cannot install the connection, I told them it's ok can I get a refund, I have been waiting for my refund and when I call I get transferred. These calls are not for free. Can I get my refund as fast as I made the payment.