Refund for router with no internet!

Friday the 16th of January 2026 I received my router which I set up all, waited for 48 hours but still seems like I paid for nothing when I contact them they just say there’s no fault on their side but don’t realise that I’ve gone for a week with no internet after paying them R249 and today they took R238,50 in my account for WiFi that is not working. They don’t even bother to reach out to find out if it’s fine, but instead I have to be calling them and their customer service is not the best. The only thing I want now is for them to give me my money back. They can fetch their router and refund me both my R249,00 and the R239.00 they took at this day for this WiFi that don’t work! The service is terrible! I just wasn’t my refund have no patience anymore.