Refund for account ***7

I have sent emails spoken to people. Said the manager will escalate my case but since April I have been waiting for a refund. They don't have an email address for customer services. We have to call with either is not answered or you put on hold until your airtime cuts. I have sent emails to these email addresses *** ***. Refund for account ***7. Is this how you treat your consumer's or is it we in the township?