Item: Mweb
Rating: 1
Author: Sammy J

Mweb's replyOfficial

14 Apr 2026, 13:32

Hi Sammy, we understand how concerning it is to be waiting on a refund that has already been requested, especially with no confirmation received to date. This is not the level of follow-through we aim to provide. An escalation has now been submitted to the relevant team to prioritise your refund and ensure it is processed without further delay. Refunds typically require verification and processing time, but this has been flagged for urgent review given the delay you’ve experienced. You will be updated as soon as there is confirmation of the refund progress or completion. If any additional information is required to finalise this, it will be communicated to you مباشرة to avoid any further hold-ups. Kind regards,
The Mweb Team

Mweb's reply14 Apr 2026, 13:32

Official

Hi Sammy, we understand how concerning it is to be waiting on a refund that has already been requested, especially with no confirmation received to date. This is not the level of follow-through we aim to provide. An escalation has now been submitted to the relevant team to prioritise your refund and ensure it is processed without further delay. Refunds typically require verification and processing time, but this has been flagged for urgent review given the delay you’ve experienced. You will be updated as soon as there is confirmation of the refund progress or completion. If any additional information is required to finalise this, it will be communicated to you مباشرة to avoid any further hold-ups. Kind regards,
The Mweb Team

Mweb's replyOfficial

14 Apr 2026, 13:53

Hi Sammy, we hear how frustrated and drained you are with having to follow up repeatedly on your refund of R249, especially with no closure yet. That kind of ongoing delay is not the experience we want you to have. Our team is currently working on this and a follow-up has been submitted to the relevant department to prioritise the refund and review the delay in processing. We understand the urgency and are keeping it actively tracked until it is resolved. Feedback will be provided as soon as there is an update on the status and outcome of the refund. If there’s anything else you need assistance with in the meantime, we’re here to help. Kind regards,
The Mweb Team

Mweb's reply14 Apr 2026, 13:53

Official

Hi Sammy, we hear how frustrated and drained you are with having to follow up repeatedly on your refund of R249, especially with no closure yet. That kind of ongoing delay is not the experience we want you to have. Our team is currently working on this and a follow-up has been submitted to the relevant department to prioritise the refund and review the delay in processing. We understand the urgency and are keeping it actively tracked until it is resolved. Feedback will be provided as soon as there is an update on the status and outcome of the refund. If there’s anything else you need assistance with in the meantime, we’re here to help. Kind regards,
The Mweb Team

SJ

Sammy J's updateReviewer Update

15 Apr 2026, 09:42

I requested a refund and cancellation, but you still sent me the router. I’m not sure why. If I don’t receive a call today regarding my refund, I will proceed to sell the router. Additionally, one of your agents cut the call while I was waiting for feedback, which is very frustrating.

SJ

Sammy J's update15 Apr 2026, 09:42

Reviewer Update

I requested a refund and cancellation, but you still sent me the router. I’m not sure why. If I don’t receive a call today regarding my refund, I will proceed to sell the router. Additionally, one of your agents cut the call while I was waiting for feedback, which is very frustrating.

Mweb's replyOfficial

15 Apr 2026, 13:29

Hello Sammy,

We understand how frustrating this situation must be, especially after requesting a refund and cancellation, then still receiving a router and experiencing a dropped call while waiting for assistance. That kind of experience only adds to the frustration.

Please be assured that the team is actively looking into your request and the matter is being prioritised. The concerns around the refund, cancellation, and delivery will be addressed, and feedback will be provided by the relevant as soon as possible.

If you need any further assistance, you are welcome to send a direct message on Hello Peter so we can ensure this continues to receive the necessary attention.

Kind regards,
Mweb Team

Mweb's reply15 Apr 2026, 13:29

Official

Hello Sammy,

We understand how frustrating this situation must be, especially after requesting a refund and cancellation, then still receiving a router and experiencing a dropped call while waiting for assistance. That kind of experience only adds to the frustration.

Please be assured that the team is actively looking into your request and the matter is being prioritised. The concerns around the refund, cancellation, and delivery will be addressed, and feedback will be provided by the relevant as soon as possible.

If you need any further assistance, you are welcome to send a direct message on Hello Peter so we can ensure this continues to receive the necessary attention.

Kind regards,
Mweb Team