REFUND AFTER 18 WRONGFULL DEDUCTIONS

Good day, The above query was made on Friday 31st May 08h01. I was informed that it would be investigated and that they would report back o me between 24 and 48 hours. I have called back again today Tuesday 4th at 12h26 as I have not received feedback as yet. I was informed by the consultant that they can see a credit was placed on my account for R3400 odd rand. I would like to know if after the investigation was done why the credit has NOT yet been paid back into my account. I did an upgrade and the MWEB consultant never cancelled the upgraded service. Nothing to do with me however 17or18 months subscriptions was deducted by MWEB via debit order and the money went into the MWEB account. I want that amount refunded today as: • It can’t take more than 48 hours to rectify • It was NOT my mistake • Money was deducted from my bank via debit order and received in MWEB account • MWEB own mistake • No feedback in the timeframe given to me on the date of my query • No return call from the HOD as promised by the consultant on my call 04th June 12h26 This follow up mail will also be sent to HELLOPETER due to the lack of MWEB feedback and rectifying the problem by refunding money deducted.

Regards

J Strydom