1 reviews | Active since Oct 2022
REFUND
I went to the Mweb website thinking of purchasing their Telkom uncapped LTE deal , later on the 30th of April i left the site idle , didn't complete the whole info, left my banking details there , thinking i will get back to the site on the 1st of April . on the very same night , the service fee was deducted without my authorization , when i woke up on the 1st i saw that my money was taken . i called them on the 1st of which it took 52 minutes just to speak to someone ...and then i was being transferred to one person to the other , until the 10th still requesting my refund , today its the 23rd i still don't have my money ..Mweb's employees don't know their story , i got an email from Junaid saying refunds take 3 to 5 working days and that was on the 10th , of which i am still waiting , and i can see that money is still sitting on the mweb account, today i get in contact with them on WhatsApp Aisha the lady there , takes 20 minutes to respond to my messages ...and she tells me my refund will take 14 days , what kind of a ****ty service is that , when they take they don't ask nor wait for the customer to decide , when i want my refund , its taking the whole 2 weeks to return my money , i want my money now , you people don't know how to treat customer , you have a very bad service and some of your employees don't even respond to emails ....someone has to return my money , otherwise you people you will get served ...i don't care how small the amount ,that is my money i work for it ...stop sitting there and refund my money
Thank you for bringing this to our attention. We understand how upsetting and unacceptable this experience has been, particularly having funds deducted without authorisation, the prolonged delays in receiving your refund, and the conflicting information provided by different agents. We recognise the financial impact this has had on you and the frustration caused by the lack of clear and consistent communication.
Your query has been formally submitted for review, and the relevant teams have been engaged to assess the refund status and the handling of your request. Once feedback has been consolidated, we will reach out to you via direct message on Hello Peter with a clear update and the next steps to resolve this matter.
Your feedback regarding the refund delays, response times, and overall service experience will be shared with our Service Quality Team for review and improvement, as this does not align with the standard of service Mweb aims to provide.
Should you need to share any additional information in the meantime, please feel free to engage with us via direct messaging on Hello Peter and we will ensure it is included in the review.
Kind regards,
Mweb Team
Thank you for bringing this to our attention. We understand how upsetting and unacceptable this experience has been, particularly having funds deducted without authorisation, the prolonged delays in receiving your refund, and the conflicting information provided by different agents. We recognise the financial impact this has had on you and the frustration caused by the lack of clear and consistent communication.
Your query has been formally submitted for review, and the relevant teams have been engaged to assess the refund status and the handling of your request. Once feedback has been consolidated, we will reach out to you via direct message on Hello Peter with a clear update and the next steps to resolve this matter.
Your feedback regarding the refund delays, response times, and overall service experience will be shared with our Service Quality Team for review and improvement, as this does not align with the standard of service Mweb aims to provide.
Should you need to share any additional information in the meantime, please feel free to engage with us via direct messaging on Hello Peter and we will ensure it is included in the review.
Kind regards,
Mweb Team