LL
Lulama L
1 reviews | Active since Feb 2025
26 Aug 2026, 12:52
Refund
I'm still waiting for my refund all I get is no reply email.
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Replies (1)
Mweb's replyOfficial
26 Aug 2026, 13:12Hello Lulama,
We understand your concerns regarding the refund and appreciate that you are looking for clarity on the progress of the request.Having reviewed the matter, we can see that you received an email on 18 August confirming that your details had been added to the Vuma refund list for review and approval. As part of the refund process, the relevant team may need to contact you telephonically or via email to confirm your banking details before the refund can be processed.Please note that the refund timeframe is calculated from the point at which the customer responds to the request for banking confirmation. The refund process can take 10 to 15 working days, and based on the information available, your request remains within the applicable processing timeframe.Should you require any further assistance, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand your concerns regarding the refund and appreciate that you are looking for clarity on the progress of the request.Having reviewed the matter, we can see that you received an email on 18 August confirming that your details had been added to the Vuma refund list for review and approval. As part of the refund process, the relevant team may need to contact you telephonically or via email to confirm your banking details before the refund can be processed.Please note that the refund timeframe is calculated from the point at which the customer responds to the request for banking confirmation. The refund process can take 10 to 15 working days, and based on the information available, your request remains within the applicable processing timeframe.Should you require any further assistance, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply26 Aug 2026, 13:12
Official
Hello Lulama,
We understand your concerns regarding the refund and appreciate that you are looking for clarity on the progress of the request.Having reviewed the matter, we can see that you received an email on 18 August confirming that your details had been added to the Vuma refund list for review and approval. As part of the refund process, the relevant team may need to contact you telephonically or via email to confirm your banking details before the refund can be processed.Please note that the refund timeframe is calculated from the point at which the customer responds to the request for banking confirmation. The refund process can take 10 to 15 working days, and based on the information available, your request remains within the applicable processing timeframe.Should you require any further assistance, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand your concerns regarding the refund and appreciate that you are looking for clarity on the progress of the request.Having reviewed the matter, we can see that you received an email on 18 August confirming that your details had been added to the Vuma refund list for review and approval. As part of the refund process, the relevant team may need to contact you telephonically or via email to confirm your banking details before the refund can be processed.Please note that the refund timeframe is calculated from the point at which the customer responds to the request for banking confirmation. The refund process can take 10 to 15 working days, and based on the information available, your request remains within the applicable processing timeframe.Should you require any further assistance, please feel free to continue engaging with us via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team