SJ
Sammy J
1 reviews | Active since Nov 2022
20 Apr 2026, 12:39
Refund
I was initially advised that the refund turnaround time is 3–5 working days, and that my refund had already been processed last week. However, each time I follow up, I’m now being told that the delay is due to your finance team handling multiple refunds.
This is confusing and concerning, as it contradicts the original timeframe provided. The expectation was clearly set that the refund would reflect within 3–5 working days, yet this has not been met, and the explanation has now changed.
Please provide a clear and accurate update on the status of my refund, including whether it has actually been approved and when I can realistically expect the funds to reflect in my account. If there are delays, they should be communicated transparently rather than shifting explanations.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
20 Apr 2026, 12:53Hi Sammy, thank you for your message, and we understand your concern regarding the differing timelines provided. We confirm that the refund has been processed and is currently in progress. The standard turnaround time is 3–5 working days, however in some cases reflection may take slightly longer depending on banking processing times. We appreciate your patience and can assure you that the refund is on track to reflect as soon as it clears through the standard banking cycle. Kind regards,
Mweb Support Team
Mweb Support Team
Mweb's reply20 Apr 2026, 12:53
Official
Hi Sammy, thank you for your message, and we understand your concern regarding the differing timelines provided. We confirm that the refund has been processed and is currently in progress. The standard turnaround time is 3–5 working days, however in some cases reflection may take slightly longer depending on banking processing times. We appreciate your patience and can assure you that the refund is on track to reflect as soon as it clears through the standard banking cycle. Kind regards,
Mweb Support Team
Mweb Support Team
SJ
Sammy J's updateReviewer Update
21 Apr 2026, 13:07Dear Mweb Support Team,Thank you for your response and confirmation that the refund has been processed.However, I would like to note that the standard turnaround time of 3–5 working days has now been exceeded, and I have still not received the funds in my account. This delay is causing concern as the refund is already outside the stated timeframe.Kindly escalate this matter and provide a clear update on the exact status of the refund, including proof of processing and confirmation from your side that the funds have left your system. If possible, please also advise on the expected final date of reflection.I appreciate your assistance in resolving this as a matter of urgency.Kind regards,
Sammy
Sammy
SJ
Sammy J's update21 Apr 2026, 13:07
Reviewer Update
Dear Mweb Support Team,Thank you for your response and confirmation that the refund has been processed.However, I would like to note that the standard turnaround time of 3–5 working days has now been exceeded, and I have still not received the funds in my account. This delay is causing concern as the refund is already outside the stated timeframe.Kindly escalate this matter and provide a clear update on the exact status of the refund, including proof of processing and confirmation from your side that the funds have left your system. If possible, please also advise on the expected final date of reflection.I appreciate your assistance in resolving this as a matter of urgency.Kind regards,
Sammy
Sammy
Mweb's replyOfficial
21 Apr 2026, 13:23Hello Sammy,
We understand your concern regarding the delay, especially as the expected 3–5 working day timeframe has now passed without the funds reflecting in your account. This can understandably be worrying when you are awaiting a confirmed refund.
Your refund has been processed and is still in progress within the standard banking cycle. While the usual turnaround is 3–5 working days, in some cases delays can occur on the banking side before the funds reflect.
To provide further clarity, we are following up internally with the relevant team to confirm the exact status of the refund and will request confirmation once the funds have fully cleared from our side.
If you would like any further assistance you are welcome to send us a direct message on Hello Peter and we will assist accordingly.
Kind regards,
Mweb Team
We understand your concern regarding the delay, especially as the expected 3–5 working day timeframe has now passed without the funds reflecting in your account. This can understandably be worrying when you are awaiting a confirmed refund.
Your refund has been processed and is still in progress within the standard banking cycle. While the usual turnaround is 3–5 working days, in some cases delays can occur on the banking side before the funds reflect.
To provide further clarity, we are following up internally with the relevant team to confirm the exact status of the refund and will request confirmation once the funds have fully cleared from our side.
If you would like any further assistance you are welcome to send us a direct message on Hello Peter and we will assist accordingly.
Kind regards,
Mweb Team
Mweb's reply21 Apr 2026, 13:23
Official
Hello Sammy,
We understand your concern regarding the delay, especially as the expected 3–5 working day timeframe has now passed without the funds reflecting in your account. This can understandably be worrying when you are awaiting a confirmed refund.
Your refund has been processed and is still in progress within the standard banking cycle. While the usual turnaround is 3–5 working days, in some cases delays can occur on the banking side before the funds reflect.
To provide further clarity, we are following up internally with the relevant team to confirm the exact status of the refund and will request confirmation once the funds have fully cleared from our side.
If you would like any further assistance you are welcome to send us a direct message on Hello Peter and we will assist accordingly.
Kind regards,
Mweb Team
We understand your concern regarding the delay, especially as the expected 3–5 working day timeframe has now passed without the funds reflecting in your account. This can understandably be worrying when you are awaiting a confirmed refund.
Your refund has been processed and is still in progress within the standard banking cycle. While the usual turnaround is 3–5 working days, in some cases delays can occur on the banking side before the funds reflect.
To provide further clarity, we are following up internally with the relevant team to confirm the exact status of the refund and will request confirmation once the funds have fully cleared from our side.
If you would like any further assistance you are welcome to send us a direct message on Hello Peter and we will assist accordingly.
Kind regards,
Mweb Team
Mweb's replyOfficial
22 Apr 2026, 10:11Hi Sammy, the refund is currently in progress with our finance team, who are actively processing and finalising the transaction. We understand your query regarding the timeline, and the team will provide confirmation and feedback once the process has been completed. Please allow some time for this to be fully concluded. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 Apr 2026, 10:11
Official
Hi Sammy, the refund is currently in progress with our finance team, who are actively processing and finalising the transaction. We understand your query regarding the timeline, and the team will provide confirmation and feedback once the process has been completed. Please allow some time for this to be fully concluded. Kind regards,
The Mweb Team
The Mweb Team