Reference MWB***0 horrid service as usual

Deplorable service from Mweb. I reinstated my service in June 2019 but my service gets suspended on 08 October 2019 without any comms or info from Vumatel~ the fibre provider. The reason for my anger is actually based on the fact that they have a strictly inbound call centre. That means customers must spend hundreds worth of airtime on the line waiting for assistance for calls which take 20 minutes to be answered. The inter department transfers takes a further 20 minutes and often the answer provided is unsatisfactory ~ usually "we have escalated and will need to wait for feedback before we advise on the way forward" I spent 1 hour (with several dropped calls) to be told to wait for further confirmation from their escalation department. What a joke of a company!!

Kindly enlighten me as to what should happen to the debit order that went off at the end of September for a service that I literally used for 7 days before it was cut off. There's no synergy between Vumatel and Mweb which is clear in the total confusion the sales team displayed in attending to my matter.