REF MWB***8 Mweb False cancellation

I app**** for Fiber with Mweb after a week a Technician from VumaTel came to and install the 1st step, Mweb was supposed to do the 2nd step.I couldn't get hold of the on the fone I waster R100 airtime , on emails. After 2 weeks of trying my luck, 1 of the consultant from facebook managed to reply to my messages and help me to cancel the order REF MWB***8 that is a reference for cancellation. After a week of cancelation, I received an email from mweb telling me about the agreement and how much I must pay.I called Vuma Tel and they confirm my line is not canceled on their side. I canceled their line before 14 working days. The reason I canceled I waited for too long for them to help me , it very hard to get hold of them so I can't sign a contract with a Business like Mweb please assist me before they start taking my money Please