Recurring issues with service.

It seems I have recurring issues with MWeb, at 1st it was a problem having my details captured when my fibre line went down, it took almost 3weeks to have it activated, now currently I made a payment on 13th Feb, my line was activated on the 20th Feb, then on the 24th they cancelled my fibre line, it took me two days before I can get an agent on the line, the agent promised to call me after an hour and have my line activated but nothing, I'm fed up with MWeb and it's only been two months using their service, disappointing.