RECONSIDER SIGNING WITH MWEB, THEIR CUSTOMER SERVICE EXPERIENCE IS NOT THE BEST

Not a great start to our contract and the ending proves to be as bad. We have requested our internet to be cancelled at the end of March 2019, as we are relocating, but MWEB decided to cancel our connection at the end of February. I need the internet to work from home, but then only to be told yesterday (Monday, 4 March) that it will take 2 - 3 working days for a recorded phone call to be listened to. When I called on Saturday, 2 March, I was told that the agent could see the notes on his system stated cancellation for end of March. Why do I have to wait this long for MWEB to rectify their mistake? MWEB, you are costing me time and money. We had a horrible experience from starting with you and now the ending is just as bad.