E
Elizabeth
1 reviews | Active since Feb 2026
22 May 2026, 14:35
Reconnection
Yesterday my openserve wifi was reconnected because i was told i had to recapture my account. No communication whatsoever came from Mwen that i have to recapture my account. I did that and paid the R99 fee required. Ive been calling your customer service for reconnection and got no assistance. I am being told payment approval takes 48 hours. Today its friday and i am still disconnected. It means ill be disconnected until Monday. I am really disappointed with mweb. I am not happy at all.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
22 May 2026, 15:00Hi Elizabeth, thank you for your message. We understand your disappointment, especially after completing the recapture process and payment, only to still be without service heading into the weekend.The reconnection request is currently dependent on the payment verification and activation process being completed on the system side. We understand your concern regarding the turnaround time and the lack of prior communication about the account recapture requirement.Please send us a private message with your account details so we can check the current status of the reconnection and payment processing linked to your service.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 May 2026, 15:00
Official
Hi Elizabeth, thank you for your message. We understand your disappointment, especially after completing the recapture process and payment, only to still be without service heading into the weekend.The reconnection request is currently dependent on the payment verification and activation process being completed on the system side. We understand your concern regarding the turnaround time and the lack of prior communication about the account recapture requirement.Please send us a private message with your account details so we can check the current status of the reconnection and payment processing linked to your service.Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
22 May 2026, 15:37Hello Elizabeth
We have arranged for our Billing support team to review the payment and call you ASAP to confirm the next steps for your reconnection.
Kind regards,
The Mweb Team
We have arranged for our Billing support team to review the payment and call you ASAP to confirm the next steps for your reconnection.
Kind regards,
The Mweb Team
Mweb's reply22 May 2026, 15:37
Official
Hello Elizabeth
We have arranged for our Billing support team to review the payment and call you ASAP to confirm the next steps for your reconnection.
Kind regards,
The Mweb Team
We have arranged for our Billing support team to review the payment and call you ASAP to confirm the next steps for your reconnection.
Kind regards,
The Mweb Team
Mweb's replyOfficial
22 May 2026, 15:44 Hello Elizabeth
We are truly sorry for the inconvenience and will ensure your connection is restored as quickly as possible.
Kind regards,
The Mweb Team
We are truly sorry for the inconvenience and will ensure your connection is restored as quickly as possible.
Kind regards,
The Mweb Team
Mweb's reply22 May 2026, 15:44
Official
Hello Elizabeth
We are truly sorry for the inconvenience and will ensure your connection is restored as quickly as possible.
Kind regards,
The Mweb Team
We are truly sorry for the inconvenience and will ensure your connection is restored as quickly as possible.
Kind regards,
The Mweb Team