Really ridiculous service!
Really ridiculous service for a technology company!!! I have an LTE-A product through Mweb, since April I am unable to see my data balance online, i am unable to purchase additional data when it’s been depleted, which means I am left stranded for a day or two with no internet access.
My most recent experience is running out of data on Friday night (25 May 2018) and only being able to contact Mweb on Saturday morning, I am then told that their technical team can only load additional data on Monday.
That’s great!!!! A weekend with no internet service, and this is the 2nd time in 3 months.
Good afternoon Jason
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist with the purchase of the booster for you.
Kind regards
MWEB Client Services
Best regards,
Good afternoon Jason
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist with the purchase of the booster for you.
Kind regards
MWEB Client Services
Best regards,