REALLY POOR AND INCONSIDERATE SO CALLED CUSTOMER SERVICE FOR A SIMPLE LINE RESTORATION

After many frustrating back and forth messages my ADSL line is STILL no nearer being fixed than when it was first queried on Monday - a whole work week ago. 1. Their system declines to allow me to re-open a query - even though instructed to by the CS agent 2. My queries seem to bounce around between agents who claim to not understand copies of previous references for my consistently unresolved query 3. Even though I am unable to reach them by phone (which would have resolved the issue a week ago) NOONE will call me back despite several requests for such a call...and supplying my nmber 4. I am HELPLESS; the very line I am trying to get fixed (the "sale" of which MWEB facilitated) is the only line I can reach them by...I cannot make private calls from work!!! 5. Neither can I call or email them as my line is down...and of course they will not call me. My ONLY access right now is via work email/internet access which is limited at the best of times. IF...anybody cares, tangible evidence...perhaps by means of a call??? would be hugely appreciated. Leaving a message on their query page is useless because i will probably only be able to access it again on Monday. PLEASE PLEASE PLEASE!!!!