Really disappointing service

I would not even give them a 1 star but that is the lowest rating you can give. We have been customers of Mweb for many years - from the early days of ADSL. We didn't mind paying a premium as service was great at that time and for many years thereafter, however, I'm not sure what has transpired lately.

You wait forever - sometimes up to an hour - on the phone to get through to the call centre. As with other customers (as per their reviews) calls are dropped and nobody bothers to try and call you back to resolve the issue.

I upgraded our plan and due to our long history was given a good retention deal for 6 months, only to told the following month the price quoted increased because of the annual increases. We were also promised a router but needless to say, did not receive it.

I have also tried the "live chat" but that's not much better either. I have waited days for a response only to be told because i hadn't been manning the chat day and night that i have not responded so they're closing the chat.

i have subsequently cancelled our service, with more than the requisite month's notice, however I still received an invoice for the following month. I am now trying to get hold of someone to update me on the status of my cancellation but am having no luck. I am not expecting a response to this review as it appears that they don't care about their customers anymore.

I would not recommend Mweb at all.