Really disappointed at the service received from MWEB

Really disappointed at the service received from MWEB. I’d been trying to call them for weeks but was kept on hold for hours. I tried their chatBot, it’s basically useless and not attended to. I’ve cancelled my fibre subscription but they claim they need to verify this. What was the point of the first agent say she processed the cancellation? Why have such a useless and long cancellation process??!! Get with the times guys. This is the exact reason I’m leaving