1 reviews | Active since Aug 2016

25 Aug 2016, 08:03

Really bad service from Mweb

<p>On 2 August, I app**** for an uncapped line with MWEB. I do not have an ADSL Line at home so I requested that I needed one. I was sent forms to fill in for the Telkom ADSL Line. Til today nobody has gottenback to me. I keep asking Mweb on the status and they say that I must wait for Telkom and they take 2-4 weeks.</p> <p>When I call Telkom - they say that they cannot pick up my details on their system. I am not happy at the moment and have been waiting almost a month. I cannot ebelive how terrible the service is!</p>

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Replies (1)
Mweb
Mweb's reply25 Aug 2016, 09:28
Official

Good Morning Natalie

Thank you for taking the time to bring this matter to our attention.

As discussed with our customer services representative, this matter has since been addressedand he has escalated this to our sales specialists to investigate and to make contact with you.

Kind regards

MWEB Client Services

Best regards,