Really bad customer service -rather impossible to get hold off.

I am extremely frustrated with the complete lack of accessible customer support.

For the past three days, I have been trying to cancel my account, but it has been impossible to get hold of anyone:

The online chat repeatedly disconnects or becomes unresponsive Calls result in long waiting times, and then the call fails The app provides no useful information or support options I have sent emails to the complaints address with no response

Despite making every reasonable effort to cancel within the required time, I am now facing being billed for another month simply because your support channels are not functioning.

This is unacceptable.

Customers should not be penalised due to a company’s inability to provide basic support access. I have clear proof of my attempts to make contact.

I am requesting:

Immediate cancellation of my account Written confirmation that I will not be billed for an additional month Urgent feedback on this matter

If this is not resolved promptly, I will escalate the matter further through the relevant consumer protection authorities.

I expect a response as a matter of urgency.