Reactivation of Vuma Fibre

I have bad experience with Mweb on behalf of Vuma. I have requested an activation on my Fibre account. Since the 23rd of October. I am calling everyday for them to provide me with an sms in order to make a payment. Which I am suppose to receive after an hour. YOU ARE SO RIDICULOUS MWEB. All their consultants are the same. If you can't assist then cancel you are not the only service provider....