Rather walk to Mweb to log your fault

I have had to call on behalf of a client with regards to a mail issue but had to deal with mail guys and fibre guys. The hold times are so terrible it would be quicker to walk from Durban to their head office to log my faults. The last 3 calls have been 1+ hour hold times and staying caller number # for long periods of time. Currently caller number 2 going on 1 hour now. Is there only 1 support agent on duty???