Rather downgrade my ADSL line speed

<p>I decided to upgrade my ADSL line from 2mb speed to 10mb speed, considering that my exchange supports up to 10. After the upgrade, my max speed was 5mb. I did however get almost 9mb for the first night only. I logged it & 4 different Telkom techs found a problem at different times (after I logged it more than once) but cudnt fix. The last one advised me to rather switch to a slower package. These were actually 2 brothers, Wayne and Rudy, who explained that I would never get more than 6mb cos I was too far from exchange. They said they didnt even need to check the line. After giving up with Telkom's pathetic service, I rather requested to move to the 4mb package. I asked Robin from Mweb on Friday for this downgrade. Robin was however the most helpful person I've dealt with thus far. I know he sent the request through, but I'm still on 10mb. I called earlier and was just transferred. The last agent, I could hear he answered, then dropped the call. I decided to rather use this platform to get through to somebody as I'm not prepared to make more calls to Mweb.<br />Can I please just be downgraded to a 4mb line??? I'm paying for a 10mb line all the time and getting speeds no where close! I really need a faster connection and may have to consider other options. Thank you.</p> <p>I just have to add, apologies for logging this as poor service for Mweb only, even though the worst service was from Telkom. Their technicians were the main culprits. But from Mweb side, please just downgrade me so I dont have to deal with Telkom technicians again! And also then I do not have to continue paying for a service I'm not receiving.</p>