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shalini D
1 reviews | Active since Sept 2014
11 Mar 2026, 20:16
R2500 IN DATA COST YET STILL PAYING MWEBZ PREMIUM
We been experiencing internet issues for the past 3 weeks. Every time, we call we get told that we need to be reconfigured. 3 weeks ago a technician came out and fixed the cable but still no internet. Today I called I held on for 1 and half hours only for the call to get cut. I called back held on for an hour and no one could assist me. MWEB IS QUICK TO INCREASE PREMIUMS BUT PROVIDES THE ****EST SERVICE . Working from home has costed me over R2500 in data is Mweb going to refund me this is premiums?? Should I not receive any assistance after this I will be taking this matter to further.
Kindly contact my husband on *** so that he can configure once again with the technician as always
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Replies (3)
Mweb's replyOfficial
12 Mar 2026, 08:39 Good day, Shalini. Thank you for taking the time to share your experience. We understand how frustrating it must be to deal with ongoing connectivity issues for several weeks, especially after arranging a technician visit and spending so much time trying to get through to support. Having unreliable internet while working from home can place unnecessary strain on your day-to-day activities, and we appreciate you highlighting the challenges you’ve faced.
We’ve looked into the account and can see that the account holder has been enquiring about intermittent connectivity. To assist further, we’ve arranged for a technical specialist callback under reference MWB***0 so that they can help troubleshoot the connection with the account holder and work through the configuration checks.
Thank you for bringing this to our attention and for your patience while the team assists further.
Kind regards,
Mweb Team
We’ve looked into the account and can see that the account holder has been enquiring about intermittent connectivity. To assist further, we’ve arranged for a technical specialist callback under reference MWB***0 so that they can help troubleshoot the connection with the account holder and work through the configuration checks.
Thank you for bringing this to our attention and for your patience while the team assists further.
Kind regards,
Mweb Team
Mweb's reply12 Mar 2026, 08:39
Official
Good day, Shalini. Thank you for taking the time to share your experience. We understand how frustrating it must be to deal with ongoing connectivity issues for several weeks, especially after arranging a technician visit and spending so much time trying to get through to support. Having unreliable internet while working from home can place unnecessary strain on your day-to-day activities, and we appreciate you highlighting the challenges you’ve faced.
We’ve looked into the account and can see that the account holder has been enquiring about intermittent connectivity. To assist further, we’ve arranged for a technical specialist callback under reference MWB***0 so that they can help troubleshoot the connection with the account holder and work through the configuration checks.
Thank you for bringing this to our attention and for your patience while the team assists further.
Kind regards,
Mweb Team
We’ve looked into the account and can see that the account holder has been enquiring about intermittent connectivity. To assist further, we’ve arranged for a technical specialist callback under reference MWB***0 so that they can help troubleshoot the connection with the account holder and work through the configuration checks.
Thank you for bringing this to our attention and for your patience while the team assists further.
Kind regards,
Mweb Team
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shalini D's updateReviewer Update
13 Mar 2026, 10:1224 hours later and still no response this is pathetic really. Do I need to proceed with legal action or change my service provider? How am I supposed to be working? Please contact my husband on ***6
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shalini D's update13 Mar 2026, 10:12
Reviewer Update
24 hours later and still no response this is pathetic really. Do I need to proceed with legal action or change my service provider? How am I supposed to be working? Please contact my husband on ***6
Mweb's replyOfficial
13 Mar 2026, 10:33Hi shalini, we understand how frustrating this must be, and we sincerely acknowledge the inconvenience this delay has caused you. Your query is important, and we want to ensure it’s addressed as quickly as possible.We’ve escalated the matter again to the relevant team, and they will be in touch directly. To assist with timely communication, we’ve noted your husband’s contact number so the team can reach out to him if needed.We appreciate your patience while this is being resolved and will ensure you’re updated as soon as there’s progress.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply13 Mar 2026, 10:33
Official
Hi shalini, we understand how frustrating this must be, and we sincerely acknowledge the inconvenience this delay has caused you. Your query is important, and we want to ensure it’s addressed as quickly as possible.We’ve escalated the matter again to the relevant team, and they will be in touch directly. To assist with timely communication, we’ve noted your husband’s contact number so the team can reach out to him if needed.We appreciate your patience while this is being resolved and will ensure you’re updated as soon as there’s progress.Kind regards,
The Mweb Team
The Mweb Team