QUICK TO SIGN YOU UP AND TAKE YOUR MONEY WITH EMPTY PROMISES

I would really like to know why MWEB's communication is so poor?! Since October 2019, I have had countless issues trying to complete my fibre application. We have been promised a package that is R579 tax included. I won't even go into detail regarding all the stress MWEB has put me through even before the COVID-19 outbreak. I haven't been this irritated with a company for not getting back before. Their call centre is impossible to get through to (in general). You wait extremely long before consulting at the Head Office. You get told to come in on a Saturday and then get chased away like a dog by security because they wont accept walk ins. My wifi hasnt even been on for a week and my account has already increased to R629. This was not the amount I signed up for and NO communication reagrding an increase has been mentioned! This is utterly disappointing. I have consulted with someone from MWEB who keeps saying they will speak to their manager and has not yet come back to me. I undertstand it is difficult to solve queries right now but I'm almost sure the staff are still required to work from home.