Quick to respond to new contract but slow to respond to problems even with a ticket Number to say that some will get back to us within 48 hours.

For more than three years we have been with Mweb and have had a problem whereby we cannot even stream a radio station m with our internet without it buffering. If we tried to watch F1 we might see half the race. When our Grandson came on holiday to us and plays games on line we could not watch anything. a Year ago I contacted the Technical Chaps at Mweb and was told that our router was the fault and that we should obtain a new one. We are Pensioners with very little income with everything going up in price we started looking for a cheaper option . We contacted Mweb to see if they would assist with a cheaper contract .a Very nice lady told us that she would try to assist us and help us as we had to purchase a new router we would have to sign a new 12 month contract. She also said that she would arrange for a cheaper contract if we find that the instalments were to high for us and that we should contact her in 6 months to see if she could arrange an arranged price. Our finances cannot afford Mweb any more and we are stuck with a router which we contacted the Technical Chaps again with the new router which runs at 7.22mbps and worse when we are promised speeds of 60mbps. Also we found out that there was nothing wrong with the old router. On the 6th of February we emailed Mweb to explain and to ask what they were going to do about our problem and got a reply to say that they have received our email and a response would be in 24 to 48 hours. To day is the 21 of February and nothing. It appears that new router must have been a way to get us to sign a new contract which has now put us in a situation where we would have to stay with Mweb and make financial problems. We got a email to tell us that our contract will be going up.