Query logged 27th Feb is still not resolved

Hi Gillian, we can see how frustrating it must be to have this ongoing since the 27th of February, especially after being given repeated expectations of “tomorrow” without a firm resolution.Your query is currently with our Retentions Team, who are actively working through the full history to ensure the outcome is properly resolved and not just temporarily addressed. You will receive direct feedback from them as soon as their review is complete.This matter is being closely monitored to ensure it is brought to a clear and final resolution without further delays.Kind regards,
The Mweb Team