YR
Yuling R
1 reviews | Active since Aug 2024
07 Apr 2026, 12:03
Putrid Service
To get Mweb to move address is a nightmare, agents do not return calls from mesaafes on the website and there is no respi se from the watsapp chat. I am currently on hold for 57:10 and im caller number 3... Putrid service. Can someone help please or do we need new service providers
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Mweb's replyOfficial
07 Apr 2026, 13:41Good afternoon, Yuling,
We understand how frustrating this must be, especially when you’re trying to arrange a move and are left waiting without any response across multiple channels. Spending that amount of time on hold while not receiving callbacks or WhatsApp support would be incredibly discouraging, and we can see why this has led to such a negative experience.
We’ve escalated your request to the team that handles moves of premises so they can take a closer look and provide you with feedback via email as soon as possible.
Please send us a private message on Hello Peter if you require any further assistance. We`re here to help.
Kind regards,
Mweb Team
We understand how frustrating this must be, especially when you’re trying to arrange a move and are left waiting without any response across multiple channels. Spending that amount of time on hold while not receiving callbacks or WhatsApp support would be incredibly discouraging, and we can see why this has led to such a negative experience.
We’ve escalated your request to the team that handles moves of premises so they can take a closer look and provide you with feedback via email as soon as possible.
Please send us a private message on Hello Peter if you require any further assistance. We`re here to help.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 13:41
Official
Good afternoon, Yuling,
We understand how frustrating this must be, especially when you’re trying to arrange a move and are left waiting without any response across multiple channels. Spending that amount of time on hold while not receiving callbacks or WhatsApp support would be incredibly discouraging, and we can see why this has led to such a negative experience.
We’ve escalated your request to the team that handles moves of premises so they can take a closer look and provide you with feedback via email as soon as possible.
Please send us a private message on Hello Peter if you require any further assistance. We`re here to help.
Kind regards,
Mweb Team
We understand how frustrating this must be, especially when you’re trying to arrange a move and are left waiting without any response across multiple channels. Spending that amount of time on hold while not receiving callbacks or WhatsApp support would be incredibly discouraging, and we can see why this has led to such a negative experience.
We’ve escalated your request to the team that handles moves of premises so they can take a closer look and provide you with feedback via email as soon as possible.
Please send us a private message on Hello Peter if you require any further assistance. We`re here to help.
Kind regards,
Mweb Team