Promotion on Router
<p>In March 2016 someone from MWEB call me and if I am intrested in the promotion it is interner for R199 per month and a six months contract then you get a router for free , now 5 months later they decided to bill me R799 for the router because it is not in use and I still use my old router and according to mweb the sales person said to me that I need to use the router within 2 months oterwise they will bill me for it , and it is in the terms and conditions , mabe it is in the T&C but the sales person did not mention anything to me - the router that was supp**** by mweb is still in a box and they ust please collect it and credit my account ASAP</p> <p>My ID number is ********** 049082</p> <p>Nelson Willem Fourie</p> <p> </p>
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Mweb's replyOfficial
02 Sept 2016, 16:41Good day Nelson12
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply02 Sept 2016, 16:41
Official
Good day Nelson12
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,