Promises promises

To be fair, this is a combined complaint. Mweb, you should perhaps rethink your partnership with Metro fibre.

I'm writing this review to Mweb in the hopes that someone somewhere will finally assist!!

I joined Mweb in the beginning of November after I was promised heaven and earth. I explained to the sales consultant that I don't live at the new address yet but need the fibre to be installed before the 1st of December (the day I move in) as I work from home permanently. I also explained that I need advanced notice so that the current tenant could be available and at home. I also explained that there was NO fibre in home yet and that it would need to be pulled through from the road.

Well surprise surprise, none of the above-mentioned happened. The router wasn't delivered at the promised time, when the metro fibre technician got to the home for installation, they weren't told that the line wasn't installed yet.

Long story short, we then arranged to have the fibre installed on the 1st of December. It's now the 10th of December and my fibre has NOT been installed yet.

The sub contractors of Metro fibre arrived at my home now to install even though the installation date is for tomorrow. Unfortunately I am not available now.

I've been waiting for 7 working days for a manager from Metro fibre to call me to sort this out. Still no joy!

Seeing as I'm an Mweb client, I expect Mweb to sort this out on my behalf.

I need my fibre installed and active by COB tomorrow.

Make a plan and contact me please.