1 reviews | Active since Aug 2023
Promised Fibre, Still Waiting
I would not recommend MWEB based on my experience.
I signed up for a fibre package at the beginning of May 2026 and specifically advised that I needed the service active by 25 May 2026. The installation only took place on 28 May 2026, and I was assured that activation would follow shortly thereafter.
As of today, 9 days later, I still do not have a working fibre connection. To make matters worse, it appears that the fibre line installation has not even been fully completed.
I have repeatedly followed up for updates, only to be told about maintenance and delays, with no clear explanation, accountability, or resolution. The lack of communication and urgency has been extremely disappointing.
I chose MWEB expecting reliable service and professional customer support. Instead, I have been left waiting without a working connection and without any firm timeline for completion.
We understand how disappointing this has been, especially after clearly communicating your required activation date and still being left without a working connection despite installation having already taken place.Our activations team has escalated the matter to Vumatel to urgently follow up on the order and confirm the status of the remaining completion steps needed to get your fibre fully active.At this stage, the delay appears to be linked to the final activation and line completion on the network side, which is why the escalation has been sent to the fibre provider for immediate feedback.We recognise the impact this is having on your ability to use the service as expected, and the urgency of your required timeline has been included in the escalation notes.Please keep an eye on your email and SMS updates while we await feedback from Vumatel.Kind regards,
The Mweb Team.
We understand how disappointing this has been, especially after clearly communicating your required activation date and still being left without a working connection despite installation having already taken place.Our activations team has escalated the matter to Vumatel to urgently follow up on the order and confirm the status of the remaining completion steps needed to get your fibre fully active.At this stage, the delay appears to be linked to the final activation and line completion on the network side, which is why the escalation has been sent to the fibre provider for immediate feedback.We recognise the impact this is having on your ability to use the service as expected, and the urgency of your required timeline has been included in the escalation notes.Please keep an eye on your email and SMS updates while we await feedback from Vumatel.Kind regards,
The Mweb Team.