Product Application

I was accepted for a fibre installation on the online site. When a notification was received that the installation team will contact me for the installation nothing happened. I called and the only response from the customer service was that no feedback can be given on the time of delivery although the sale was accepted and that if the installation is pending for to long the order will be canceled. Thus there is no way of telling whether or not I receive the service I app**** for and was accepted for.