DN
Duan-Nico Nel
1 reviews | Active since May 2014
13 May 2018, 14:17
Problems starting again.
Good Day
I will not be paying my account this month, i can't pay for something that i struggle with, i can't pay for internet service and my internet is so slow, i am paying for a line speed that im not getting out.
Otherwise let someone phone me so i can cancel my internet with mweb, been a customer for so long now but i cant struggle with Internet, it went well for a few months after the first time it started and i complaint, and now im back again where I use to be a few months back. My lights on my router stays orange, and my speed is so slow. Don't see why i should pay for something that isn't working properly.
Kind regards
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
14 May 2018, 12:28Good day DuanNel5
Thank you for bringing this to our attention.
We have tried unsuccessfully to contact you since this complaint was posted.
We have booked a priority Technical specialist callback for you to troubleshoot your slow speeds.
Your call has been scheduled for the first available time slot which is 17 May, around 11:30am.
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply14 May 2018, 12:28
Official
Good day DuanNel5
Thank you for bringing this to our attention.
We have tried unsuccessfully to contact you since this complaint was posted.
We have booked a priority Technical specialist callback for you to troubleshoot your slow speeds.
Your call has been scheduled for the first available time slot which is 17 May, around 11:30am.
We will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
DN
Duan-Nico Nel's updateReviewer Update
14 May 2018, 12:31Good day
Someone has tried phoning me from mweb, thing its regarding my complaint, but i cant hear them for some reason i don't know whats going on, please get them just to sort out my internet so i can change my rating.
Because i have been with mwwb for a long time and i don't want to move, but i also dont want to struggle with my slow connection please.
Kind regards
DN
Duan-Nico Nel's update14 May 2018, 12:31
Reviewer Update
Good day
Someone has tried phoning me from mweb, thing its regarding my complaint, but i cant hear them for some reason i don't know whats going on, please get them just to sort out my internet so i can change my rating.
Because i have been with mwwb for a long time and i don't want to move, but i also dont want to struggle with my slow connection please.
Kind regards
DN
Duan-Nico Nel's updateReviewer Update
14 May 2018, 12:31Good day
Someone has tried phoning me from mweb, thing its regarding my complaint, but i cant hear them for some reason i don't know whats going on, please get them just to sort out my internet so i can change my rating.
Because i have been with mwwb for a long time and i don't want to move, but i also dont want to struggle with my slow connection please.
Kind regards
DN
Duan-Nico Nel's update14 May 2018, 12:31
Reviewer Update
Good day
Someone has tried phoning me from mweb, thing its regarding my complaint, but i cant hear them for some reason i don't know whats going on, please get them just to sort out my internet so i can change my rating.
Because i have been with mwwb for a long time and i don't want to move, but i also dont want to struggle with my slow connection please.
Kind regards