STvN
Stella Tsouros van Niekerk
1 reviews | Active since Nov 2017
09 Apr 2026, 14:56
Problems reporting faults and getting assisted
Terrible service. My daughter works from home and relies on the internet to do her job. The internet has been terrible for the last week and I have had to stop what I'm doing at the office (the same job that pays for the internet service from MWeb, trying to speak to a human being regarding the problem in our area. They suggest using the "live chat" to reach one of their team members but that is also a catastrophe! I have been holding on for 20 minutes now to talk to someone. The live chat has not been answered... it says "please hold while we connect you to the next available agent" - this has also been the same for 15 minutes. This is a pathetic way to solve an urgent internet problem.
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Replies (2)STvN
Stella Tsouros van Niekerk's updateReviewer Update
09 Apr 2026, 15:05Have now been on hold for 27 minutes on the landline and 20 minutes on LIVE CHAT with no response - just beautiful!
STvN
Stella Tsouros van Niekerk's update09 Apr 2026, 15:05
Reviewer Update
Have now been on hold for 27 minutes on the landline and 20 minutes on LIVE CHAT with no response - just beautiful!
Mweb's replyOfficial
09 Apr 2026, 15:10Profile ref#***6
Hello Stella.
We completely understand how critical a stable connection is, especially with your daughter relying on the internet for work and you being impacted as well. Waiting on hold and not getting through via live chat only adds to the frustration, and that’s far from the seamless support we aim to provide.To get this resolved quickly, please share the details of the connection issue and which lights are showing red on your Vumatel hardware via private message, along with your registered email address. This will allow us to access your profile and troubleshoot the problem directly, without further delays.Once we have these details, our team will take ownership of your case, identify the root cause, and guide you through the necessary steps to restore a stable connection as a priority.We’re here to get you back online reliably and will stay with you until it’s fully resolved.
Kind regards,
The Mweb Team
Hello Stella.
We completely understand how critical a stable connection is, especially with your daughter relying on the internet for work and you being impacted as well. Waiting on hold and not getting through via live chat only adds to the frustration, and that’s far from the seamless support we aim to provide.To get this resolved quickly, please share the details of the connection issue and which lights are showing red on your Vumatel hardware via private message, along with your registered email address. This will allow us to access your profile and troubleshoot the problem directly, without further delays.Once we have these details, our team will take ownership of your case, identify the root cause, and guide you through the necessary steps to restore a stable connection as a priority.We’re here to get you back online reliably and will stay with you until it’s fully resolved.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply09 Apr 2026, 15:10
Official
Profile ref#***6
Hello Stella.
We completely understand how critical a stable connection is, especially with your daughter relying on the internet for work and you being impacted as well. Waiting on hold and not getting through via live chat only adds to the frustration, and that’s far from the seamless support we aim to provide.To get this resolved quickly, please share the details of the connection issue and which lights are showing red on your Vumatel hardware via private message, along with your registered email address. This will allow us to access your profile and troubleshoot the problem directly, without further delays.Once we have these details, our team will take ownership of your case, identify the root cause, and guide you through the necessary steps to restore a stable connection as a priority.We’re here to get you back online reliably and will stay with you until it’s fully resolved.
Kind regards,
The Mweb Team
Hello Stella.
We completely understand how critical a stable connection is, especially with your daughter relying on the internet for work and you being impacted as well. Waiting on hold and not getting through via live chat only adds to the frustration, and that’s far from the seamless support we aim to provide.To get this resolved quickly, please share the details of the connection issue and which lights are showing red on your Vumatel hardware via private message, along with your registered email address. This will allow us to access your profile and troubleshoot the problem directly, without further delays.Once we have these details, our team will take ownership of your case, identify the root cause, and guide you through the necessary steps to restore a stable connection as a priority.We’re here to get you back online reliably and will stay with you until it’s fully resolved.
Kind regards,
The Mweb Team
Best regards,