Problematic Service

I have been a customer of Mweb before and it was a hassle free installation. This was about 3 years ago. So i decide to get mweb again this time around, i have not even got my installation, and i am sooooo frustrated. My cell number had been captured incorrectly on the system. I could of had wifi a week ago, now i am still struggling to get my details changed and i desperately need this installation to happen asap before the December holidays. Unfortunately for us we are still working and work from home we Need WIFI. I spent 30 minutes on the phone today to get my number corrected. Finally i get to speak to a person after my call was dropped 5 times and every time i get a different answer to my problem. Now Mweb is telling me it can take up to 48 hours for my number to update. This is really pathetic. For a returning customer to experience this is shocking i alway promoted Mweb to family and friends and i am shocked in this service. The tech support decks i spoke to said to me" i see we did try and call you and we could not get hold of you the number did not work" Now you guys also have my email address why do you not make use of this format of communication????? I need my number sorted out ASAP and i need my WIFI set up ASAP. My husband works for him self this is reason why we need internet we can't work if we do not have WIFI Please let a tech contact me ASAP please why must we be begging like this for service that we are going to pay for.