CS
Charles S
1 reviews | Active since May 2011
12 Mar 2015, 11:39
Problem with internet
we keep having problems with our internet connectivity and Telkom stys its Mweb fault so I have tried to get Mweb to answer my e-mails so that I can resolve. The attitude of Mweb makes me believe that they know they are the problem but can't fix it. Is this the case or is it just bad customer service?
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Mweb's replyOfficial
12 Mar 2015, 16:12Hello charl345,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, we will contact you in the morning to address your concerns as requested.
Our team will remain in touch with you until your query is resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, we will contact you in the morning to address your concerns as requested.
Our team will remain in touch with you until your query is resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply12 Mar 2015, 16:12
Official
Hello charl345,
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, we will contact you in the morning to address your concerns as requested.
Our team will remain in touch with you until your query is resolved.
Kind regards
MWEB Client Services
Thank you for taking the time to bring this matter to our attention.
As per your discussion with our Customer service consultant, we will contact you in the morning to address your concerns as requested.
Our team will remain in touch with you until your query is resolved.
Kind regards
MWEB Client Services
Best regards,